MCG Services
Automation & Custom ToolsMechanical Services
Automating complex service dispatch and compliance workflows for a growing mechanical contracting firm. Smart routing meets paperless job management.
45%
Faster dispatch
100%
Paperless compliance
2x
Jobs per technician
The Challenge
MCG Services managed dispatch, compliance documentation, and job tracking across spreadsheets and phone calls. As their technician roster and service territory grew, the manual approach created bottlenecks—missed appointments, incomplete paperwork, and no real-time visibility into field operations.
The Solution
We built a custom automation platform tailored to mechanical contracting workflows:
- Intelligent dispatch engine that assigns technicians based on skill, proximity, and availability
- Digital compliance forms auto-populated with job and equipment data
- Automated follow-ups and client notifications at every stage
- Live dashboards giving management full visibility into field operations
The Impact
- Dispatch-to-arrival time dropped by 45%
- All compliance documentation moved to 100% paperless
- Technician throughput doubled to 2x jobs per day
- Management gained real-time operational visibility for the first time
Interested in similar results?
Let's talk about what we can build for your business.